Steps to resolve issues where market prices or trading data are not updating in real-time. Key Steps: Check internet connectivity and API status. Verify data feed connections. Manually refresh market data. Contact PCI Support for API authentication ...
Ensure you receive real-time alerts for important trading updates. Key Steps: Enable system alerts for price changes. Set up notifications for failed trades. Configure outage alerts for scheduled power deliveries. Contact PCI Support for custom alert ...
What to do when trades are rejected or fail to execute. Key Steps: Check market access credentials. Review error logs for failed transactions. Ensure trade parameters match market requirements. Contact PCI Support for deeper troubleshooting.
How to troubleshoot when PCI software doesn’t sync properly with other platforms. Key Steps: Verify API authentication and credentials. Check logs for failed data exchanges. Restart integration services. Contact PCI Support for API documentation.
Fix login problems or permission-related issues. Key Steps: Reset your password. Ensure you have the right user role permissions. Enable Multi-Factor Authentication (MFA). Contact PCI Admin for account reactivation.